Uganda Wildlife Authority(UWA) Refunds/Cancellation Guidelines

50% tracking fee shall be refunded by UWA, if the visitor fails to track due to illness, this will be at recommendation of the Warden in Charge and this clause only applies to visitors who have already tracked at the Bwindi Impenetrable National Park(BINP) or Mgahinga Gorilla National Park (MGNP).

Visitors who fail to track the gorillas at the MGNP as a result of their movement to the neighbouring country shall receive a full refund on their permits. However, those who would have tracked the whole day and failed to view the gorillas for one reason or another will be refunded 75% of the tracking fee. All refunds shall be affected through the Reservation Office at UWA Headquarters in Kampala.

UWA will retain the following percentages upon cancellations;

  • 0 – 8 days to tracking date – no refund
  • 9 – 45 days to tracking date – 75% (25% refund to client)
  • 46-90 days to tracking date – 50%
  • 91 days and above to tracking date – 25% (75% refund to client)

Any refund to be made on the 30% deposit shall be at the value of the permit.
Permits must be sold at face value, whoever sells at higher value will be penalized.
Primary sale of permits by individuals or tour companies anywhere is illegal. All permits MUST be sold by Uganda Wildlife Authority only.

Payment for gorilla permits must be made directly to Uganda Wildlife Authority.